A ticketing system is the most popular channel of communication that web hosting providers offer to their clients. It’s usually part of the billing account and is the best way to resolve an issue that requires a certain period of time to investigate or that needs to be forwarded to a server administrator. Thus, all comments contributed by either side will be stored in one place in case somebody else wants to work on the given issue and the information in the ticket will be available to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you’ll need to sign in and out of no less than two accounts in order to accomplish a specific procedure or to get in touch with the hosting company’s customer care staff. In case you wish to manage a handful of domain names and each one is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Furthermore, it might take a substantial span of time for the provider to process your ticket.

Integrated Ticketing System in Website Hosting

In stark contrast to what you may find with lots of other hosting providers, the trouble ticket system that we are using with our Linux website hosting packages is an essential part of the Hepsia Control Panel, which is included with all accounts. You won’t need to memorize several logon names and passwords, since you will be able to manage your tickets and the hosting account itself in one location. So, in case you have an enquiry or encounter a complication, you can contact our client support team straight away. Our system includes a smart search mechanism. This implies that even if you’ve opened a huge number of tickets through the years, you will be able to find the one that you want easily. On top of that, you can see knowledge base guidelines for troubleshooting commonly encountered problems.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s more efficient to manage everything from one place, which is the reason why we’ve integrated a support ticket system into the in-house built Hepsia Control Panel, which is offered with each and every semi-dedicated server account. This will allow you to manage the communication with our client care team together with your web space, which means that you won’t have to remember an additional username for some other admin dashboard. You’ll be able to post a new ticket or to track the status of an old one with less than a few clicks of the mouse while you’re browsing the files within your account. Also, you can search through older tickets using a smart search function or have a look at applicable FAQ articles, which contain solutions to commonly encountered challenges. The integrated trouble ticket system is monitored 24-7 with the maximum ticket response time being only 1 hour, so there will always be someone to help you.