Integrated Ticketing System in Website Hosting
In stark contrast to what you may find with lots of other hosting providers, the trouble ticket system that we are using with our Linux website hosting packages is an essential part of the Hepsia Control Panel, which is included with all accounts. You won’t need to memorize several logon names and passwords, since you will be able to manage your tickets and the hosting account itself in one location. So, in case you have an enquiry or encounter a complication, you can contact our client support team straight away. Our system includes a smart search mechanism. This implies that even if you’ve opened a huge number of tickets through the years, you will be able to find the one that you want easily. On top of that, you can see knowledge base guidelines for troubleshooting commonly encountered problems.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s more efficient to manage everything from one place, which is the reason why we’ve integrated a support ticket system into the in-house built Hepsia Control Panel, which is offered with each and every semi-dedicated server account. This will allow you to manage the communication with our client care team together with your web space, which means that you won’t have to remember an additional username for some other admin dashboard. You’ll be able to post a new ticket or to track the status of an old one with less than a few clicks of the mouse while you’re browsing the files within your account. Also, you can search through older tickets using a smart search function or have a look at applicable FAQ articles, which contain solutions to commonly encountered challenges. The integrated trouble ticket system is monitored 24-7 with the maximum ticket response time being only 1 hour, so there will always be someone to help you.