One-Hour Response Guarantee in Website Hosting
Our Linux website hosting packages come bundled with a 1-hour response time guarantee, so irrespective of what enquiry or issue you may have, we will always be there to lend a helping hand. In reality, it rarely takes more than 30 minutes to get an issue fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our tech support staff members will be at your service 24/7, even on legal holidays and weekends, which means that you will obtain instant help at any time. We understand just how valuable time can be, so by the time we respond to your e-mail or trouble ticket, we’ll have looked into the issue and, in case we haven’t found a solution, we’ll provide you with more info on what you have to do on your end, when the situation requires this. With our support services, you can be sure that there will be someone to lend you a hand right away, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a tech support ticket through your hosting Control Panel or send an email related to your semi-dedicated server, you will obtain a response within maximum 60 minutes. You can contact us at any time with regard to general, billing or technical matters and due to the fact that we are working night and day, you will always obtain support in a timely manner. Depending on the particular question or issue, we’ll give you more details, solve the problem if it’s been caused by something that’s within our reach or tell you how to proceed if you have to edit a certain setting for a web app that we don’t have access to. You can forget about waiting around for an entire day for every single response. As it is, in most cases we answer emails and tickets within no more than twenty-twenty five minutes.