In the event that you've ever had a website hosting account in the past or you have dealt with any other online service, you're probably well aware from personal experience that for certain things it's better to talk to a live person on the phone rather than exchange tickets or e-mail messages. If you want to know more about a service before you decide to purchase it or if something small-scale needs to be done, for instance, it will be easier and a lot faster to get it done real-time. When you're given the option to get hold of representatives over the phone, it is very likely that you are using the services of an actual hosting supplier, not just a reseller. The type of support that you'll get on the phone differs between different companies - from general matters to expert tech support. Typically most of the providers supply pre-sales assistance and 1st level telephone support, while more complicated tech issues are managed via e-mail and tickets.

Phone Support in Website Hosting

We believe that having the option to talk with a live agent is very important, that's why we have three support lines globally (USA, UK and Australia) and you'll be able to contact us on the phone for fourteen hours a day. If you consider obtaining one of our Linux website hosting packages, for example, you are able to phone us and find more about our solutions before you order to ensure that we do match all system requirements for your web sites. Following the purchase, you will be able to contact us about any kind of sales and / or billing troubles you may have, or get any type of general or basic tech info that you need. We've aimed to find the balance between phone and ticket support, so for solely technical matters you'll have to use our ticketing system, which will make it easier to keep track of the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we offer feature real-time phone support for 14 hours every day. If you wonder which plan will be suitable for your web sites, you want to learn more about a package's features or you need any other kind of info about our solutions, you are able to call any of the local phone numbers which we have in the U.S.A., the UK and Australia and our customer support agents will assist you. In case you currently have an account, you can contact us about general and sales issues, although we are often able to assist with a lot of tech issues as well. For strictly technical difficulties you will need to employ our in-built ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the best option if the issue can take additional time to be resolved or it has to be escalated to our sysadmins.