24/7 Customer Support in Website Hosting
The customer and technical support services for all of our website hosting packages are round-the-clock, which means that you can forget about waiting for a couple of days to receive assistance. If you aren't our client yet, you can phone us, chat with a representative or send an email message. If you currently have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You'll be able to choose the most appropriate way to contact us based on what your location is or the equipment you're using. We're able to assist you for more or less any webhosting-related query that you have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a ticket, but even in this situation the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated packages that we provide include 24/7 customer and tech support, which means that no matter what problem you experience, you're able to get in touch with us and we will help you without delay. Our guaranteed reply time for each e-mail or support ticket that you open via your Hepsia web hosting Control Panel is only one hour; typically the reply time hardly ever is more than 20 min. Furthermore, we have phone support with a couple of local numbers internationally and a live chat, so you're able to get in touch with us and receive additional info about our solutions even if you do not have an account yet. We can assist you with any question or a problem you may have - payment methods, plan specifications, e-mail configuration, hosting account settings, etcetera. If you use our services, you will not ever have an issue where you should wait for a couple of days to get a problem resolved like you may have to do with various other companies.
24/7 Customer Support in VPS Hosting
If you obtain a virtual private server from our company, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local telephone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. When you are a current customer and you require help with a technical issue that requires longer time to analyze or resolve, you're able to open a ticket through your billing account or you'll be able to send an e-mail message and we'll handle the trouble and send you a reply within one hour. The response time is guaranteed 24/7, including weekends and holidays, however for the majority of issues it takes less than 30 mins to get support. The support service covers your VPS as well as all the pre-installed software it includes, so in case you need help with third-party software, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour max reply time guarantee, you will receive timely support when you get a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, which means that every time you open a ticket from your billing account or you send an email message regarding any kind of problem with your server or the pre-installed software on it at any time of the day, you will receive a response within the hour, even during holidays. Our ticketing system is the more suitable option when the matter in question requires a longer period of time to be resolved or in case it should be forwarded to our administrators, as it's a lot easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to give us a call or talk to a live representative via our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also assist you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 too.