A 99.9% Server Uptime
Our website hosting system is based on a steady, high–end hardware configuration and a heavily modified variation of Linux. So, regardless of what your web site is, or how many visitors you’ve got, or even if there’s a DDoS assault, our physical servers will remain up and your sites will stay visible online.
All our Linux website hosting packages plans offer a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on world–class hardware components provided by Juniper. Furthermore, on each single router, we’ve put a firewall with a sophisticated set of rules as a way to filter all questionable requests.
Thus, in all our data centers – in our USA located datacenter, in our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter as well as in our Australia located datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done everything to decrease all possible risks with our cloud hosting plans and although we offer first–class tech support, there are situations when the client simply isn’t content with what we have to offer. Or he needs to migrate to a more robust web hosting solution, such as a virtual private server or even a dedicated hosting server.
This is why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not completely happy, you will get a full refund.
24/7 Technical Support
If you have a hosting firm, your technical support engineers are of primary importance. That is the reason why we have meticulously hand–picked a very knowledgeable group of customer service technicians, each with several years of practice behind his back. Thanks to them, we offer 24x7 support with each of our hosting packages.
And not only that, our company offers a 1–hour response time guarantee. All enquiries are responded to within 1 hour and our average support ticket response time is below twenty minutes!