Technical Support Channels
A 1–Hour Response Guarantee
Every assistance request you send to us will be responded to within maximum 60 min. If for any reason whatsoever your trouble ticket or e–mail requires further assistance from an admin, we will timely forward it and leave a note to notify you that your case is being examined. If you order our Admin Services package, all of the server administration tasks included there will be executed at a time of your preference.
A Premium–Quality Client Care Service
Our technical support staff will be online for you round–the–clock should you need help working with our Online Control Panel or with any of the apps that we install for your convenience on the dedicated hosting server. And if you require help with the daily admin tasks on your dedicated server, you can have a glimpse at our Admin Services package, which includes backup hard disk storage space, OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Area
Each Linux dedicated servers hosting package is fitted out with our free–of–cost Online Control Panel, which sports an integrated knowledge base plus a group of educational video tutorials. Whenever you need assistance while working with the Online Control Panel, just push the Help or Videos buttons situated in the upper right corner.