1 hour ticket response
IDC Thailand Co. Ltd.’s team of customer service technicians is dedicated to offering swift answers to all your inquiries. We’ll review your helpdesk ticket immediately after it is received and will respond back to you with a solution to the problem within maximum sixty minutes after the technical support ticket submission. In reality, our average response time is 20 minutes.
An Exceptional Client Care Service
We’ve got a team of web hosting support experts who are ready to answer all your inquiries anytime you need help. Almost all our customer care staff members have lots of years of experience in the Linux website hosting packages realm, which suggests that you can constantly depend on swift and accurate answers to your concerns.
An Intuitive Help Center
Incorporated into the Online Control Panel is an intuitive Help section, which features a variety of sources of information. You can search through a constantly updated knowledge base offering web hosting account administration articles and site administration articles, watch the instructional video tutorials or consult the F.A.Q. library.