Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Answer Guarantee

  • Each ticket you post to our customer help and support Dept will be responded to in approximately 60 minutes. All regular requests are going to be resolved right away. Yet, if the service request you have sent us needs assistance from a proficient technician, we will address the ticket to him and will notify you about the delay.

  • Top quality support service
  • Professional Client Assist Service

  • We provide you with 24x7 customer help and support via a lightning fast ticketing application included in your Control Panel. You’ll be able to e mail us at any time about any of the apps that come installed in advance on your virtual server, such as the chosen Linux distribution, the server administration panel and our in–house designed Online Control Panel.

  • Intuitive help center
  • An Educational Help Zone

  • In the Online Control Panel that is provided free–of–charge with the virtual server, you’ll find an instructive Help zone, consisting of everything you should be informed about when administering your websites and software packages. We have added a wide selection of how to reports and video tutorials that demonstrate the fundamental site maintenance tasks in an understandable manner.