Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user service crew is qualified to shortly address all our Linux website hosting packages users’ queries and guidance questions. Through our ticket system, it will be easy to send your request and a support staff member will, no doubt go back to you in less than max sixty minutes. Actually, practice shows that the normal response time is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us anytime needed. Our crew of specialists will be on–line for you 24x7x365 to respond to all of your inquiries and to fix any matter you will likely have. You can submit a technical support ticket from the IDC Thailand Co. Ltd. Online Control Panel or send us an email message any moment. Furthermore, on working days, you can call us or use the online chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you need guidance while working on your sites within the Control Panel, you could always press the Help key and pick your issue in the set of articles that will show up. We have also turned almost all of the articles into training videos. The list of instructional videos will load if you choose the Videos press button available in each section.